Travel Agent Site 10% Commission Paid
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Q:  Do I need to set up an account before I start using the website?

A:  No. You will be prompted to set up an account when making your first purchase.

Q:  Why do I see prices cheaper on other sites?

A:  Many ticket companies may add a large service fee in the shopping cart. Please make sure to compare our prices against that price.

Q:  Why is there no inventory for an event I'm looking for?

A:  Golden Tickets does not sell tickets for all events but generally for all major sporting events, concerts and theatre.

Q:  Can I order tickets on my smart phone or tablet?

A:   Yes.  Our site is fully responsive.

Q:  When will I receive my commission?

A:   Commissions are paid at the beginning of the month after the event date.

Q:   What hours are you open?

A:   8:00 am to 5:00pm CST.

Q:  How do I contact Golden Tickets after hours?

A:  We are available for after hours emergency calls by clicking Contact Us

Q:  What is your cancellation policy?

A:  All sales are final.  We do not accept cancellations once an order is placed.

Q:  Why am I getting an error message on the shopping cart page?

A:  when this occurs it is usually due to a billing address mismatch.  Please make sure you have the correct billing information.

Q:  Why is someone else's name on my ticket?

A:   That is the season ticket holder/original purchasers name.  All tickets are transferable.  ID is not required.

Q:  What are Flash Seats?

A:  Flash seats are electronic tickets that are transfered through a flashseats.com account.

Q:  What are mobile tickets?

A:  Mobile tickets are tickets that are transfered through email via a team app or the Ticketmaster app.

Q:  What are GA/SRO tickets?

A:  They are General Admission/Standing Room Only tickets.  NO RESERVED SEAT.

Q:  How am I notified of my affiliate orders?

A:  You will receive an email with the invoice attached when affiliate orders are processed.

Q:  What if an event is postponed?

A:  Tickets are good for the rescheduled show.

Q:  What is Ticket Guardian insurance?

A:  Ticket Guardian is an optional service to protect your purchase. 

     To learn more about Ticket Guardian click here: https://www.ticketguardian.net/standard-protection-tc

Q:  Do you offer group rates on tickets?

A:  No.  We do not offer discounts for groups as we already give you 1/2 our mark up.  Which would leave very little room for profit for either of us.

Want to Talk? 972-424-2377 or 877-424-2311
Where Are We? 301 W. Parker Rd., Suite 202 Plano, TX 75023