Q: Do I need to set up an account before I start using the website?
A: No. You will be prompted to set up an account when making your first purchase.
Q: Why do I see prices cheaper on other sites?
A: Many ticket companies may add a large service fee in the shopping cart. Please make sure to compare our prices against that price.
Q: Why is there no inventory for an event I'm looking for?
A: Golden Tickets does not sell tickets for all events but generally for all major sporting events, concerts and theatre.
Q: Can I order tickets on my smart phone or tablet?
A: Yes. Our site is fully responsive.
Q: When will I receive my commission?
A: Commissions are paid at the beginning of the month after the event date.
Q: What hours are you open?
A: 8:00 am to 5:00pm CST.
Q: How do I contact Golden Tickets after hours?
A: We are available for after hours emergency calls by clicking Contact Us
Q: What is your cancellation policy?
A: All sales are final. We do not accept cancellations once an order is placed.
Q: Why am I getting an error message on the shopping cart page?
A: when this occurs it is usually due to a billing address mismatch. Please make sure you have the correct billing information.
Q: Why is someone else's name on my ticket?
A: That is the season ticket holder/original purchasers name. All tickets are transferable. ID is not required.
Q: What are Flash Seats?
A: Flash seats are electronic tickets that are transfered through a flashseats.com account.
Q: What are mobile tickets?
A: Mobile tickets are tickets that are transfered through email via a team app or the Ticketmaster app.
Q: What are GA/SRO tickets?
A: They are General Admission/Standing Room Only tickets. NO RESERVED SEAT.
Q: How am I notified of my affiliate orders?
A: You will receive an email with the invoice attached when affiliate orders are processed.
Q: What if an event is postponed?
A: Tickets are good for the rescheduled show.
Q: What is Ticket Guardian insurance?
A: Ticket Guardian is an optional service to protect your purchase.
To learn more about Ticket Guardian click here: https://www.ticketguardian.net/standard-protection-tc
Q: Do you offer group rates on tickets?
A: No. We do not offer discounts for groups as we already give you 1/2 our mark up. Which would leave very little room for profit for either of us.